Spinogrino Casino Contact: Talk to a Person
Connect with support by live chat, e-mail or phone, every hour of every day.
plus 196 welcome spins
Which Way Reaches a Person Fastest?
At the moment a bet, a balance or a bonus stops making sense, one of these three gets you through.
Fast Lane or Slow Lane
Live chat on the site suits a stuck deposit, a bonus that will not load or anything urgent; a person typically replies within three minutes, day or night.
Start ChatSend the Details
Write to [email protected] with screenshots or document scans attached and a reply usually lands within four hours; best for anything needing a paper trail.
Write to UsVoice Line
Call +61 2 7284 5724 (AEST) when you want to talk it through aloud; calls are typically picked up inside two minutes, around the clock.
Call SupportIs Support Built for Players in Australia?
Everything below settles how an Australian player reaches help and who watches over the site.
Spinogrino Casino Asks Only for What Helps
Have These Ready
By the time you open a channel, have these five details within reach.; Registered email address; Player ID or username; Transaction reference and amount; Screenshot of the issue; Payment method used
Direct Addresses by Department
Each line below shows the quickest inbox for a specific kind of request, so nothing sits waiting.
Independent Gambling Support Organisations
Spinogrino Casino is one voice among several. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work independently of us, offering free counselling, crisis listening and a way to block sign-ups across Australian operators.
Gambling Help Online. Free confidential online counselling and community support for anyone worried about their own betting or someone else's.
Lifeline Australia. A crisis line staffed around the clock for people in distress, including those worn down by gambling losses.
National Self-Exclusion Register. A national register that lets you block yourself from gambling services across participating Australian operators.
One Message, One Real Reply
Opening live chat is the quickest route, since a person typically answers inside three minutes.
You Are Waiting and Want a Number
This block settles how long each channel takes before a person actually replies.
Spinogrino Casino Answers in Brief
What if the first reply does not sort my problem out?
What if I no longer want an account here?
What happens when I request a copy of my personal data?
What if I want to see which regulator licenses this casino?
What if I would rather write in German or Finnish?
Where do things stand with my documents after I send them?
Take It Up a Level When a Reply Falls Short
Reply Was Not Enough
A day when a reply left you unsatisfied, write to [email protected] with your player ID, what happened and what outcome you want.
Logged Before It Is Answered
Within hours a specialist reopens the case, checks the chat, e-mail or phone log and hands you a written decision. Most cases close at this stage.
Two Rulings, Still Unhappy
Still stuck after that decision, send the same file to the Gaming Control Board Curaçao, the regulator that licenses Spinogrino Casino N.V.
Checking the Company Behind the Games
This removes the worry that nobody stands behind the payments and the games on screen.